Support

Get help with cooking Korean food abroad using local groceries, substitutions, and the tools available in your kitchen.

Scope: iOS support
Contact: info@hedeonix.com

Email support

Contact info@hedeonix.com for help.

Local-first

Meal logs and photos are never attached to support messages automatically.

Korean · American English

The current commercial build supports Korean and American English.

Before you contact support

For the fastest help, include as much of the following as you can.

Your iPhone or iPad model and iOS version
The BusanTable app version and build number, if known
The screen or feature where the issue occurred
What you expected and what actually happened
A screenshot, if it helps explain the issue

Privacy note

The current BusanTable build is local-first and uses no account, server sync, advertising SDK, or analytics SDK. Fridge photos and receipts are not sent to an external AI API. Support email is separate from the app, and only information you type or attach is transmitted. Do not send sensitive photos, medical information, children’s personal details, or private family information unless necessary.

Common questions

I cannot take a photo in the app.

Open iOS Settings > Privacy & Security > Camera and confirm that BusanTable has camera permission. If a camera is unavailable, choose an image from your photo library instead.

I cannot choose or save photos.

Open iOS Settings > Privacy & Security > Photos and confirm that BusanTable has photo access. Saved meal photos may appear in a Busan Table album in Apple Photos.

I deleted local data, but my meal photos remain.

Deleting data inside BusanTable resets the app’s records and personalization. Photos already saved to Apple Photos must be deleted or managed in the Photos app.

Receipt scanning read the total incorrectly.

Receipt formats vary by store and country. You can adjust meal or grocery costs manually after scanning. A clear, flat photo with the total, date, and item names visible usually improves recognition.

Fridge or pantry scanning missed an item.

Lighting, packaging, language, and cropped labels can affect recognition. Add or correct items manually. For frozen, canned, and Korean-market ingredients, review the pantry and stock screens for the most accurate record.

The recipe language looks wrong.

Use the language toggle at the top of the app to switch between Korean and English. The current commercial build supports Korean and American English.

How does Full Access work?

Full Access is a one-time App Store purchase, not a subscription. The App Store displays the price for your region and currency. Apple processes the payment; BusanTable does not receive or store your card number.

How do I restore a previous Full Access purchase?

While signed in to the Apple Account used for the original purchase, open More > Full Access and choose Restore Purchases. You do not need to buy it again after reinstalling. If it is still unavailable, confirm the Apple Account and network connection, then contact support with your app version and device model. Never send payment-card details.

Does BusanTable provide medical or nutrition advice?

No. BusanTable provides cooking guidance and general nutrition context. For allergies, medical conditions, supplements, child or teen nutrition, or special diets, consult a qualified professional.

Contact

Email info@hedeonix.com. The support contact is Lucy Shin (Yeonsun Shin).